Privacy Policy

Effective Date: January 1, 2026

Water Damage Detection is a locally owned plumbing and leak detection company serving Huntsville, Alabama. We've been helping homeowners and businesses protect their properties since 2022. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We keep it simple because we respect your privacy.

Information We Collect

When you contact us by phone, through our website, or by email, we collect the information you share with us. That includes your name, phone number, email address, service address, and details about the plumbing or water damage issue you're facing.

If you request a quote or book a service, we may also collect payment information and any notes our technicians take during the visit. We only ask for what we need to get the job done right.

How We Use Information

We use your information to schedule appointments, send a technician to your location, provide accurate estimates, and complete the work you've asked for. We also use it to follow up after service and to send reminders or updates about your appointment.

With your permission, we may send you occasional tips, maintenance reminders, or special offers. You can opt out at any time. We never sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. Cookies help us improve your experience, like keeping your contact form filled in if you navigate away and come back.

You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us directly to schedule service.

Analytics and Third-Party Tools

We use trusted third-party tools like Google Analytics to see how people find our website and which pages are most helpful. These tools collect anonymous data such as your browser type, device, and pages visited. They don't identify you personally.

We may also use scheduling or customer communication platforms to manage appointments and send text or email reminders. These providers only access your information to perform services on our behalf and are required to keep it confidential.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with our own team members and trusted service providers who help us run our business-like payment processors, scheduling software, and email delivery services.

We may also disclose information if required by law, such as in response to a court order or to protect the safety and rights of our customers, our team, or the public.

Data Retention

We keep your information for as long as needed to provide services, maintain your service history, and meet legal or accounting requirements. When we no longer need it, we securely delete or anonymize it.

If you'd like us to remove your information from our records, just contact us using the details below and we'll take care of it, unless we're required to keep it for legal reasons.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure connections on our website, limiting access to your data to only those who need it, and training our team on privacy best practices.

No method of transmission over the internet is 100% secure, but we work hard to keep your information safe. If you ever have concerns, please reach out to us directly.

User Rights

You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also opt out of marketing communications at any time.

To exercise any of these rights, contact us by phone or email. We'll respond promptly and help you however we can.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll post the new version on this page with a new effective date.

We encourage you to review this page occasionally. Your continued use of our website or services after changes are posted means you accept the updated policy.

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